# Can I change or cancel my order once it has been placed?

> Once an order has been placed it cannot be modified If you need to cancel your order or preorder please contact Customer Care at  helpolivelacom  or 8554

Source: https://help.olivela.com/en_us/can-i-change-or-cancel-my-order-once-it-has-been-placed-B16lVqwSA

Last updated: 2024-08-06T13:49:38.363Z

Once an order has been placed, it cannot be modified. If you need to cancel your order or pre-order, please contact Customer Care at [help@olivela.com](mailto:help@olivela.com) and we will do our best to accommodate your request. Please note that cancellations may not be possible, and that once an order or pre-order has been prepared for shipment, it can no longer be modified or canceled. Items sold as FINAL SALE including pre-orders cannot be canceled.