# Can I make an exchange?

> Yes many items can be exchanged for an alternate size To initiate please select Exchanges  Returns from the bottom of the homepage You will be asked to e

Source: https://help.olivela.com/en_us/can-i-make-an-exchange-Hyy3M9wSR

Last updated: 2026-06-11T19:51:45.576Z

Many items can be exchanged for an alternate size or color. To initiate, please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to exchange, and you will receive a free prepaid mailing label. Exchanges must be shipped back within 14 days to be eligible for an exchange. Items returned after the applicable exchange window will be subject to the full charge of the exchanged order. If the requested item is no longer in stock, a refund will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. An order is limited to one exchange option. 

To qualify for a refund or exchange, all items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags and must be returned undamaged. Cosmetics must be unopened to qualify for a refund. Items must be returned securely and shipped within a shipping box. We reserve the right to decline any returns that do not meet this criteria.

At Olivela, we are committed to providing an exceptional shopping experience, including hassle-free returns for eligible items. To maintain the quality of our service and uphold the integrity of our offerings, we carefully monitor return activity. While we strive to offer flexibility, accounts with a disproportionately high return rate may be subject to review and potentially be closed at our discretion. This measure ensures that all our customers can continue to enjoy the premium shopping experience they expect from Olivela. Should you have any questions or concerns regarding your returns or account status, please contact our dedicated Customer Service team for assistance.

To get started, visit olivela.com and select Create return from your Order history. You will need your order number and email. Please contact [help@olivela.com](mailto:help@olivela.com) with any questions.