# What happens if I experience a brand initiated cancellation?

> On occasion designers have to cancel orders due to production reasons If your orderitems have been cancelled you will be notified immediately and refunded

Source: https://help.olivela.com/en_us/what-happens-if-i-experience-a-brand-initiated-cancellation-ryQfEcwBR

Last updated: 2024-06-12T21:33:36.341Z

On occasion, designers have to cancel orders due to production reasons. If your order/item(s) have been cancelled, you will be notified immediately and refunded for the full amount to the original method of payment.